• SOLVATIO - Knowledge-Based Expert System
• Diagnosis of Communication Ports and Devices
• Diagnosis of Printing Machines

SOLVATIO is a knowledge-based expert system that was developed for the assistance of the customer service and support. The main focus of this system lies in the field of mechanical engineering. The required machineries' monitoring information is gained either by the operator or by sensors in the machine (via OPC protocol). These data are analyzed by a knowledge base developed by experts. The resulting proposals to solve problems are sent forward to the operator or the machine.

Accomplished Work

Design and implementation of the build process and further development of SOLVATIO.

Intelligente Informationssysteme AG (IISY) Rimpar | Würzburg | Germany

Establishment of an expert system for diagnosing of communication ports as well as answer to customer problems on telecommunication devices. This system is used by call center employees, technicians and customers. Furthermore, the system also aids customers to solve their problems itself.

Accomplished Work

• Configuration and installation of a centralized expert system server (web based)
• Desig of a learning machine (Data Mining) for the diagnosis of communication ports
• Design and development of user interfaces

Deutsche Telekom AG Germany

Development of a diagnostic system to support the service staff in the fault diagnosis of printing machines. On the basis of data generated by the printing machine, the diagnostic system allows potential error sources to be identified and repaired. The diagnosis can be carried out with the same functionality either on a central server (web based) or on the computer of the service employee (local).

Accomplished Work

• Automatic creation of a knowledge data base reported by the printing machines
• Automatic data acquisition of printing machines and generation of the corresponding diagnosis
• Design and development of user interfaces

Heidelberger Druckmaschinen AG Germany